Shipping, returns & refunds
Orders placed on weekdays ship within 24 hours. Weekend orders ship when the next working day starts across the contiguous United States. Free on orders over $49.
We ship from whichever warehouse is closest to you
We hold stock in two of our own warehouses and in third-party facilities across the country, and every order is routed from the location nearest your delivery address. That is deliberate: a shorter leg means fewer days in transit, less handling, lower freight cost and a smaller carbon footprint on every case.
We ship from whichever warehouse is closest to you
We hold stock in two of our own warehouses and in third-party facilities across the country, and every order is routed from the location nearest your delivery address. That is deliberate: a shorter leg means fewer days in transit, less handling, lower freight cost and a smaller carbon footprint on every case.
Hayward, California
Serves the West Coast, the Southwest and the Mountain states. Most of that region is a one to three day ground zone.
Baltimore, Maryland
Serves the East Coast, the Mid-Atlantic, the Southeast and the Midwest. Again, most of that region is one to three days on the ground.
Third-party warehouses across the country fill the gaps between them. You do not need to choose a warehouse; the system routes your order. If an order is large enough to split, we may ship from more than one location so that most of it reaches you sooner.
Standard shipping, and when you need it faster
Free shipping over $49 travels by standard ground service. It is the most economical and the lowest-emission option, and for the large majority of orders it arrives in three to five business days.
If you need it sooner, tell us when you place the order and we will quote an expedited service, including two-day, overnight or a specific delivery date. The order still ships within 24 hours; only the carrier service changes. The difference between standard and expedited freight is charged to you, at cost, and we will confirm the amount before we book it. Nothing is added without your agreement.
If the date genuinely matters, say so on the order
An event, a store opening, a menu launch. Put the date in the order notes or call. Customer Care: (510) 324-2903. We will work backwards from your date and tell you honestly if it cannot be met. That is far more useful than finding out on the day.
Pallets, truckloads and freight
Orders above parcel size ship by LTL or full truckload and are quoted individually, because freight on a pallet depends on the destination, whether a liftgate is needed and whether the delivery point is commercial or residential. Our B2B team quotes within two working days. Wholesale: (510) 458-2007.
Collecting in person
You can collect rather than wait for a carrier. Book a slot and visit whichever warehouse holds your goods to see the stock on the racks, handle the products before you take them, and meet the team who packed them.
Because these are working fulfilment centres on fixed dispatch schedules, we cannot host general tours or drop-in visits. Collection appointments are welcome, but walk-around visits without an order are not available. Call Customer Care at (510) 324-2903 to book.
If something arrives damaged or short
Tell us within 30 days with a photograph and we will replace it or credit it. On a freight delivery, note the damage on the carrier’s paperwork before you sign. That single step makes a claim straightforward rather than an argument.
Full details are available on the Returns & Refunds page.
Where we ship
All fifty US states. Alaska, Hawaii and PO boxes carry different rates and transit times. Checkout will show them. Outside the United States, our Indian manufacturing company ships container loads worldwide. Talk to the B2B team.