Track my order
Enter your order number and the email you ordered with. If your order has shipped you will see the carrier and tracking number.
If it has not arrived
Carrier tracking occasionally stalls for a day without the parcel actually stopping. If it has been more than five business days since dispatch with no movement, contact us. We will chase the carrier ourselves rather than asking you to.
If it shows as delivered and you do not have it, check with neighbours and around the property first, then tell us. We will open a claim.
Where your order shipped from
Every order is routed from the warehouse closest to your delivery address. This may be Hayward, California for the West and Southwest, Baltimore, Maryland for the East and Midwest, or a third-party facility nearer to you. Your tracking will show which location ships your order.
Picked and packed
Within 24 hours of your order clearing.
On its way
Three to five business days on standard ground.
Need it faster next time?
Free shipping travels standard ground. If a date matters, say so when you order. We will quote an expedited service and confirm the extra freight cost before booking it. Nothing is added without your agreement. Details are available on the Shipping page.
Freight and pallet orders
LTL and truckload shipments are tracked differently and usually need a delivery appointment. Your B2B contact handles these directly. Call (510) 458-2007.